Support

Support and Contact

Contact Neighbourly Hub for onboarding questions, account help, billing queries, privacy requests, and incident reporting. The fastest way to reach us is the support form below.

Direct email fallback

support@neighbourlyhub.com

If the issue is urgent, set urgency to Urgent in the form and include the affected complex name.

Send a support request

Use the form for onboarding, account help, billing issues, technical problems, privacy requests, and incidents.

Privacy and JDPA-related requests can also be submitted through this form.

Before you submit

What to include

Include enough context for the team to identify your account, your complex, and the workflow involved without having to follow up for basic details.

  • Your full name and the email address tied to your account.
  • The complex name and, if relevant, your unit number or role.
  • A short description of the issue and what you were trying to do.
  • Any useful screenshots, timestamps, or transaction references.

Coverage

What we can help with

  • New complex onboarding and registration questions.
  • Account access, login issues, and resident or admin workflow questions.
  • Billing, strata fee, payment proof, and booking-related issues.
  • Privacy, personal data, and JDPA-related requests.

Escalation

Urgent, privacy, or fallback contact

Use support@neighbourlyhub.com for onboarding, login issues, billing questions, privacy requests, and incidents if the form is unavailable.

For suspected unauthorised access, resident data exposure, payment misallocation, or an inability to access a live complex, mark the form request as Urgent and include the affected complex name.

Privacy and JDPA-related requests should include your contact details, the complex name, and the nature of the request so it can be routed correctly.