1. Overview
These Platform Service Terms describe the features, service expectations, and responsibilities associated with the Neighbourly Hub platform.
2. Platform Features
Neighbourly Hub provides tools, including:
- Resident and unit management
- Billing and payment tracking
- Financial reporting and statements
- Maintenance request management
- Facility booking
- Notifications and communication tools
Features may vary and are subject to change.
3. Support
Neighbourly Hub provides:
- Email-based support
- Assistance with platform usage and issues
Response times are not guaranteed, but will be handled within a reasonable timeframe.
4. System Availability
Neighbourly Hub is designed to be reliable; however:
- Continuous uptime is not guaranteed
- Temporary interruptions may occur
- Maintenance may be performed without prior notice
5. Data Management
Neighbourly Hub:
- Stores and processes data entered by the Complex
- Does not verify or validate such data
The Complex is responsible for:
- Accuracy of records
- Regular review of user access
- Removing users who no longer require access
6. Backups
Neighbourly Hub performs reasonable data backup procedures. However:
- Backup frequency and recovery times are not guaranteed
- Users should maintain independent records where necessary
7. User Responsibilities
The Complex must:
- Provide accurate data
- Assign roles appropriately
- Maintain proper access controls
Failure to do so may result in data inaccuracies or unauthorised access.
8. Security
Neighbourly Hub implements:
- Encryption in transit
- Authentication controls
- Role-based permissions
Users are responsible for protecting their login credentials.
9. Feature Changes
Neighbourly Hub may:
- Add, modify, or remove features
- Improve functionality
No guarantee is made regarding the availability of specific features.
10. Third-Party Services
Neighbourly Hub may rely on third-party providers, including hosting services. Service performance may be affected by such providers.
11. Limitations
Neighbourly Hub does not guarantee:
- Payment collection success
- Financial compliance
- Data completeness
The Platform is a tool, not a substitute for administrative oversight.
12. Suspension
Access may be suspended where:
- There is a misuse of the Platform
- There is a risk to system security
- Payment obligations are not met