Answers to common questions about setup, residents, pricing, payments, security and support.
No. Neighbourly Hub is designed for gated communities, apartment complexes, townhouse complexes and other residential communities that need a more organized way to manage operations, communication and records.
Residents will be able to use Neighbourly Hub through the mobile app or through a web browser on their phone, tablet or computer.
Yes. Communities can upload resident information, unit details, outstanding balances and historical financial records using import templates during onboarding.
Neighbourly Hub is designed to be simple and practical. Onboarding guidance is provided so administrators can get started confidently.
All standard plans include the same core platform features. Pricing is based on the number of units. Optional add-ons are available for communities that need additional functionality.
Yes. Residents can securely access their balances, invoices, payment history, announcements and requests through their resident portal.
Residents can upload proof of payment for review and confirmation by administrators. Confirmed payments are then reflected within the platform.
Neighbourly Hub is hosted on secure cloud infrastructure with role-based access controls designed to help protect resident and administrative information.
Yes. Communities can assign multiple administrators with appropriate access permissions.
Most communities can complete setup within a few days depending on how quickly resident and financial information is uploaded.
Yes. Support is available after onboarding to help communities use the platform smoothly.
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